Qualifications

• College level or graduate of any course.
• Above average verbal English communication skills.

• Complies with required shift schedules and login hours, with adherence to break schedules and after call work in order not to disrupt operations as forecasted.
• Takes first level of contact to settle customer complaints, concerns and issues in an efficient manner· Provides correct and accurate information regarding customers' inquiries.
• Comply with the early in schedules and overtime requirements, if needed by Business Unit Operations.
• Responsible for taking care of company properties and equipments by ensuring that the necessary equipments are in proper operating mode or reporting any damages found.

• Attends regular briefing regarding information updates.
• Ensures quality call handling, adhering to set standards for operations.
• Ensures that all information communicated to the caller is correct and updated.

• Observes and follow Company and Client policies and procedures.
• Performs other duties as may be assigned or required by the job.